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Massive AT&T, T-Mobile and Verizon outage for U.S. customers travelling abroad

A Verizon retail location is shown in Willow Grove, Pa., Thursday, Feb. 22, 2024. (Matt Rourke / AP Photo) A Verizon retail location is shown in Willow Grove, Pa., Thursday, Feb. 22, 2024. (Matt Rourke / AP Photo)
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An international roaming outage is leaving customers of the three major U.S. mobile carriers in the dark, making it difficult or impossible for American customers who are currently out of the country to make calls, send messages and use data.

AT&T, T-Mobile and Verizon confirmed to CNN that their customers are experiencing intermittent issues while traveling overseas.

鈥淲e鈥檙e one of several providers impacted by a third-party vendor鈥檚 issue that is intermittently affecting some international roaming service,鈥 a T-Mobile spokesperson told CNN. 鈥淲e鈥檙e working with them to resolve it.鈥

Meanwhile, Verizon told CNN about 30 per cent of its customers鈥 calls and data connections from overseas are not going through right now.

The issue stems from an international third-party communications provider called Syniverse, which manages international roaming connections for various carriers.

In a company statement, Syniverse said it started to experience connectivity issues affecting mobile users early Thursday morning.

鈥淪ince the onset of these issues, Syniverse has been working closely with our network partners to restore full service,鈥 the statement said. 鈥淲e understand the inconvenience this has caused and appreciate your patience as we navigate this challenge.鈥

The company did not elaborate on the cause of the issue.

CNN鈥檚 Jordan Valinsky contributed to this report

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