Dozens of passengers say they felt stranded in British Columbia when their flight to Winnipeg was cancelled and the airline initially rescheduled them on new flights more than a week later, with some as late as 11 days after.
Emily Rea and Michael Okafor are two of the passengers who were supposed to fly to Winnipeg on Monday, after they attended a friend鈥檚 wedding in Kelowna, B.C.
Rea and Okafor said they were preparing to board a Swoop flight home to Winnipeg, along with a number of other guests who attended the wedding, when they were told their trip had been cancelled.
鈥淗alf an hour before our flight was to take off we ended up basically stranded in the airport because a truck drove into the propeller,鈥� Rea told CTV Vancouver on Tuesday.
鈥淔rom there on, it was just kind of mayhem,鈥� Okafor added.
The passengers said they heard an announcement at the airport about another chartered flight for them scheduled to depart on Wednesday. However, later that evening, they received emails and texts from Swoop informing them they had been rebooked on future flights with the carrier.
The problem?
The flights were scheduled for the following week -- the first week of September.
鈥淭hey are not getting out until Sept. 2, 4, and 6,鈥� Pat Ward, the mother of the bride, said. 鈥淭hey all got texts for different dates.鈥�
Rea said the new flights wouldn鈥檛 work for her schedule.
鈥淲e can鈥檛 just call our work and be like 鈥榃e鈥檙e going to be back in 11 days,鈥欌�� she said. 鈥淚t doesn鈥檛 work that way.鈥�
In a statement to CTV News Vancouver, Swoop, a low-cost carrier owned by WestJet, apologized and confirmed 鈥渢here was an unscheduled maintenance to one of [the] aircraft resulting in ongoing impacts to the network until maintenance is completed.鈥� The airline said 100 passengers were impacted.
Gabor Lukacs, the founder and co-ordinator of Air Passenger Rights, criticized the airline鈥檚 response.
鈥淥ffering people a flight many days, more than a week later, is completely unreasonable,鈥� he said. 鈥淭he airline was required and is required to rebook passengers on other airlines.鈥�
In an updated statement, Swoop said 鈥渁n aircraft has been secured for Thursday, Aug. 29, and schedules will return to normal.鈥� The airline added that it would reimburse travellers and cover additional costs if the passengers booked themselves on flights with other airlines.
Rea said they鈥檙e happy they were able to attend their friend鈥檚 wedding, but they鈥檙e looking forward to the trip being over when they fly out with another airline Wednesday morning.
鈥淭hey really screwed us over in this situation,鈥� she said. 鈥淭he situation has been traumatizing. It鈥檚 been stressful it's been anxiety driven.鈥�
